Terms & Conditions

1. Acceptance of terms

By accessing or using the TripSphere Airways website, mobile application, or any related services (collectively, the "Platform"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree, please do not use the Platform.

These Terms constitute a legally binding agreement between you and TripSphere Airways Private Limited ("TripSphere", "we", "us", or "our").

2. Nature of services

TripSphere is a flight search and booking intermediary. We aggregate flight availability and pricing from airlines and global distribution systems and facilitate the purchase of airline tickets on your behalf.

TripSphere is not an airline and does not operate any aircraft. The contract of carriage is between you and the operating airline. TripSphere's role is limited to facilitating the booking transaction.

3. Eligibility

You must be at least 18 years of age to make a booking on the Platform. By completing a booking, you confirm that you are of legal age and have the legal capacity to enter into a binding contract.

Bookings made on behalf of minors travelling alone are subject to the airline's unaccompanied minor policy. It is your responsibility to comply with those requirements.

4. Booking and payment

All prices displayed are in the currency shown at the time of search and include applicable taxes and fees unless otherwise stated. Prices are subject to change until payment is confirmed.

By completing a booking, you authorise TripSphere to charge the total amount to your selected payment method. A booking confirmation email will be sent to the address provided. It is your responsibility to ensure the email address is correct.

TripSphere uses Stripe as its payment processor. Your payment details are transmitted securely and are not stored on TripSphere's servers. By making a payment, you also agree to Stripe's terms of service.

5. Accuracy of passenger information

You are solely responsible for ensuring that all passenger names, dates of birth, passport numbers, and contact details entered during booking are accurate and match the relevant travel documents.

TripSphere is not liable for denied boarding, missed flights, or additional costs arising from incorrect passenger information. Name correction fees may apply — see our Refund & Cancellation Policy.

6. Travel documents and visa requirements

It is your responsibility to obtain all required travel documents, including valid passports, visas, and health certificates, for every destination and transit point in your itinerary.

TripSphere provides general destination information as a convenience only and does not guarantee its accuracy or completeness. Always verify entry requirements with the relevant embassy or consulate before travel.

7. Cancellations and changes

Cancellations and changes are subject to the operating airline's fare rules and TripSphere's Refund & Cancellation Policy, which is incorporated into these Terms by reference.

TripSphere reserves the right to cancel a booking if payment cannot be verified, if the fare was displayed in error, or if the airline withdraws the seat. In such cases, a full refund will be issued.

8. Limitation of liability

To the maximum extent permitted by applicable law, TripSphere's total liability to you for any claim arising from or related to a booking shall not exceed the total amount paid by you for that booking.

TripSphere is not liable for: (a) flight delays, cancellations, or schedule changes by the airline; (b) loss or damage to baggage; (c) denied boarding; (d) acts of God, war, strikes, or other events beyond our reasonable control; or (e) indirect, consequential, or punitive damages of any kind.

9. Intellectual property

All content on the Platform, including text, graphics, logos, and software, is the property of TripSphere Airways Private Limited or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, distribute, or create derivative works from any Platform content without our prior written consent.

10. Prohibited uses

You agree not to: (a) use the Platform for any unlawful purpose; (b) make speculative, false, or fraudulent bookings; (c) use automated tools to scrape, crawl, or harvest data from the Platform; (d) attempt to gain unauthorised access to any part of the Platform; or (e) resell bookings without our written authorisation.

11. Governing law and disputes

These Terms are governed by the laws of India. Any dispute arising from these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra, India.

Before initiating legal proceedings, you agree to attempt to resolve any dispute informally by contacting us at support@tripsphereairways.com.

12. Changes to these terms

TripSphere reserves the right to update these Terms at any time. Material changes will be notified via email or a prominent notice on the Platform. Continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.

13. Contact

TripSphere Airways Private Limited

Email: support@tripsphereairways.com

Phone: +1 (800) 874-7743

Hours: Monday – Friday, 09:00 – 18:00 IST