Privacy Policy

1. Introduction

TripSphere Airways Private Limited ("TripSphere", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, mobile application, or related services (the "Platform").

By using the Platform, you consent to the practices described in this policy. If you do not agree, please discontinue use of the Platform.

2. Information we collect

We collect the following categories of personal information:

Identity and contact data: full name, email address, phone number, and date of birth provided during booking or account registration.

Passenger data: passport or national ID number, nationality, and travel document expiry date required for international bookings.

Payment data: billing address and the last four digits of your card. Full card numbers are processed by Stripe and are never stored on TripSphere's servers.

Booking data: flight itineraries, seat selections, baggage preferences, and booking history.

Usage data: IP address, browser type, device identifiers, pages visited, and interaction events collected automatically when you use the Platform.

Communications: messages sent through our contact form or support channels.

3. How we use your information

We use your personal information to:

(a) Process and confirm flight bookings and payments.

(b) Send booking confirmations, itinerary updates, and flight status notifications.

(c) Respond to customer support enquiries.

(d) Comply with airline, immigration, and regulatory requirements.

(e) Improve the Platform through analytics and usage data.

(f) Detect and prevent fraud and unauthorised access.

(g) Send promotional communications where you have opted in (you may opt out at any time).

4. How we share your information

We share your personal information only as necessary to provide our services:

Airlines and ground handlers: passenger names, travel document details, and contact information are shared with the operating airline to fulfil your booking.

Payment processors: Stripe processes payment transactions. Your card data is subject to Stripe's Privacy Policy.

Global Distribution Systems (GDS): booking data is transmitted to GDS providers (such as Amadeus) to search and reserve flight inventory.

Legal and regulatory authorities: we may disclose information where required by law, court order, or government authority.

We do not sell your personal information to third parties for marketing purposes.

5. Data retention

We retain booking and passenger data for a minimum of 7 years to comply with tax, accounting, and aviation regulatory requirements.

Account data is retained for as long as your account is active. You may request deletion of your account and associated data by contacting us, subject to our legal retention obligations.

6. Data security

We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These include TLS encryption for data in transit, access controls, and regular security assessments.

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Cookies and tracking

We use cookies and similar technologies to maintain session state, remember your preferences, and analyse Platform usage. You can control cookie settings through your browser; however, disabling certain cookies may affect Platform functionality.

We do not load third-party analytics or advertising trackers without your consent.

8. Your rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Access: request a copy of the personal data we hold about you.

Correction: request correction of inaccurate or incomplete data.

Deletion: request deletion of your data, subject to legal retention requirements.

Portability: receive your data in a structured, machine-readable format.

Objection: object to processing based on legitimate interests or for direct marketing.

To exercise any of these rights, contact us at support@tripsphereairways.com. We will respond within 30 days.

9. International transfers

Your data may be transferred to and processed in countries outside your country of residence, including countries where data protection laws may differ. Where required, we implement appropriate safeguards such as standard contractual clauses to protect your data during such transfers.

10. Children's privacy

The Platform is not directed at children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

11. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on the Platform. The "last updated" date at the top of this page reflects the most recent revision.

12. Contact us

For privacy-related enquiries or to exercise your data rights, please contact:

TripSphere Airways Private Limited

Email: privacy@tripsphereairways.com

Phone: +1 (800) 874-7743

Hours: Monday – Friday, 09:00 – 18:00 IST